Website Maintenance Packages
POOF! We make your WordPress website problems go away.
Our WordPress website maintenance packages are designed to maintain the health and security of a WordPress website. All maintenance packages include regular updates of the WordPress files and database, WordPress core files, themes and plugins.
These packages do not include the labor of updating themes or plugins to make them compatible with others, or change requests. Additional tasks such as these can be handled hourly or from a bank of hours.
New "Website Assist" members are charged a 250 NIS setup fee.
Basic
For personal blogs and small business
- Backups Every 14 Days
- Updates Every 14 Days
- Handling of All Error Messages
- Ticketing for Easy Task Tracking
- WPML Subscription Key for multi language sites for only $19 ($60 value!)
- Biannual Check for Unused or Unsupported Plugins and Themes
- Personal Service
- Email Support
- *Additional 60 NIS monthly surcharge for sites running more than 20 plugins
Corporate
Top Tier Support For E-Commerce & Larger Sites
- Backups Daily
- Updates 3x / Week
- Handling of All Error Messages
- WPML Subscription Key for multi language sites for FREE ($79 value!)
- Quarterly Check for Unused or Unsupported Plugins and Themes
- Quarterly Security Scan
- Quarterly Meeting About Site Performance
- Personal Service
- Support by Email, Phone and Text
Additional Services and Special Discounts for Website Care Plan Customers
Detailed Report
Audience demographics, sources, user behavior, for selected time period
500 NIS
NewSEO Audit
Review of site structure, check for page errors, check for duplicate content, meta data, links, images
500 NIS
Discounted Bank of 10 Hours
1665 NIS
Discounted Bank of 20 Hours
2,880 NIS
Has it been a while?
Just need some updates?
Hours of Coverage and Response Times
“Business Hours” and “Business Days” are defined as 9 a.m. – 4 p.m., Sunday through Thursday, UTC/GMT +2 hours, except for the Jewish and Israeli holidays or fast days of Rosh Hashanah, Yom Kippur, Passover, Sukkot, Purim, Shushan Purim, Lag B'Omer, Yom Ha'atzmaut, Shavuot, and Tisha B’Av. A calendar for these holidays can be provided upon request. “Extended Business Hours” are defined as: 6 a.m. – 11 p.m., Sunday through Thursday, and Friday 7 a.m. - 3 p.m., UTC/GMT +2 hours, except for the Jewish and Israeli holidays listed above. Exclusive Membership Holders are entitled to third-party support during holidays and the Jewish Sabbath. Turnaround times may vary. An "emergency" is defined as a situation in which the website is down, business operations severely impacted (i.e. customer cannot complete a purchase) with no workaround; or a security issue. Rush fees for services not included in a maintenance plan are 500 NIS / hour, 1 hour minimum. All clients are limited to 3 emergency restorations per month.
Our Process
1. Information
Fill out a form detailing your website and provide login credentials.
2. Choose a Plan
3. Sign Agreement
You sign up for a monthly retainer for professional WordPress support and updates and a bank of service hours for any fixes that need to be made.
4. Pay for Your Plan
We can begin work as soon as the last step is completed.