Frequently Asked Questions

We want to make managing a WordPress website easy. Learn more here about how we work.

At the moment we service only websites built with WordPress.

We don't own our own servers, but based on your specific website needs, we can recommend a provider and help set you up with them.

Sure, just send us a link and we'll let you know.

Yes! We specialize in websites that have English and Hebrew, along with managing the left-to-right and right-to-left display issues that can crop up on these sites. However, we can manage any kind of multilanguage sites. Additionally, our website maintenance plan customers benefit from our WPML license.

We have a great track record for getting sites that have been hacked and infected with malware back online. We will run a security scan to identify which files were infected, and go through everything with a digital fine-toothed comb to weed out new malicious files that were inserted.

Yes! We are proud to hold several Yoast SEO certifications and can analyze your site structure, site content, and set you up with a plan for SEO success. While the most thorough optimization takes place when a SEO plan is in place before a website is even built, we'll do our best to help you get the best targeted search results for your site in its current form.

Most of the time, if we can get access to your web host, we can find at least a partial backup. Or you may have a backup plugin installed. If you see this and it's not too late and you aren't running regular backups yet, start doing so right now!

Sometimes there is an error, or a website is hacked but there isn't any data loss. We need to evaluate each instance on a case by case basis.

We offer a standard rate for our ongoing maintenance plans. Work that falls outside of routine maintenance can be performed hourly, or as part of a bank of hours. The benefit to purchasing a bank of hours is that we can get started right away, without dealing with any hassle of billing, plus, you get a significant discount on the hourly rate.

Oh yes, and Pro maintenance plan members get an even bigger discount when they purchase a bank of 10 or 20 hours.

We offer two kinds of support. Maintenance plans are designed to cover the sort of routine upkeep that keeps your website performing at its best. A bank of hours is designed to cover incidentals such as fixing major errors, adding new features, and all of those little things that come up along the way when you own a website. Most website owners serious about keeping their web presence in tip top shape purchase a maintenance plan and a bank of hours so that we can jump right in and help them with everything.

We specialize in WordPress maintenance and troubleshooting for sites that are already live. Once you get your new site up and running, check back, and we'll be happy to help!

Sure! We work on an hourly basis for one-off updates like installing a Facebook tracking pixel, restoring a hacked site, or even a one-off website tune up, updating all the site software.

We charge a one-hour minimum fee of 250 NIS ($70). After that, hourly work is billed in hourly or 15-minute increments.

Any work that goes beyond one simple one-off task is tracked using a Google Sheets spreadsheet shared with the customer for full transparency about how the time they are paying for is being used.

So whether you are paying for a few tasks at once or you purchase a bank of hours, you will always see exactly what you are getting and how much time is left in your hours bank. 

We mark down time in increments of at least 10 minutes and round up to the nearest 10 or 15-minute increment.

Here are just a few ways that we can help

Removing Malware

Been hacked? We'll remove all the nasty malware and get your website back up, good as new.

Demystify Error Messages

We'll make any scary error messages go away and resolve the underlying issues.

Updates

WordPress websites must be regularly maintained for optimal performance and security. Regular updates ensure that security patches are implemented in a timely fashion and that your website is benefitting from all the latest features.

SSL / HTTPS Protocol

Since July 1, 2018, every website without a SSL certificate has been marked by Google and many browsers as "not secure". We can help find the right SSL certificate for you and make sure that all site data is served securely over HTTPs.

Increase Site Speed

No one has the patience to wait for a slow website to load. We can get your content to load in a jiffy and will map out the steps needed to get there.